Customer Service
Our free Customer Service course uses curriculum developed by the National Retail Federation. Students that successfully complete the course receive a nationally recognized customer service and sales certification. With these skills, students can better compete for opportunities in entry-level through first-line supervisory retail positions.
What We Do:
Training in assessing and meeting customer needs, closing sales, understanding the basics of store operations, inventory control, merchandising, and other topics.
60 hours of classroom training or 6 weeks of online courses followed by an exam to obtain a nationally recognized Customer Service & Sales Certification from the National Retail Federation.
Who We Do it For:
Applicants are eligible if they are in one of the following career services programs:
- Train & Earn (for young adults ages 16-24)
- SNAP Employment & Training (for certain adults ages 18+ who are SNAP recipients)
How to Sign Up:
See the career services programs listed in the above section.
Contact Us:
For more information, call us at 212-822-8300 or email us at info@nmic.org.
EDUCATION & CAREER
Click the icon above to see more of our Education & Career services.